Assistance and breakdown services,
AXA Partners' expertise at the service
of roadside professionals

Our business

"Insurer by nature. Assistance provider by vocation."

Because at AXA, we know that the world of transport has specific needs and that for you, every minute counts.

We put our international experience and local expertise to work for you when you need it most.

Our mission: minimise downtime of your drivers and vehicles, while keeping costs under control in the event of unforeseen circumstances.

With expertise acquire over 25 years, we know your needs, we understand them and we anticipate them.

28
28languages
covered
+25
+25years of experience
+3M
+3Massistance services
provided since 1997

Our raison d'être

"Protecting what matters when it matters”

Every day, we share the same concerns as our customers.

We're fully aware of the impact that the immobilisation of a business vehicle has on your customers' business. That's why our teams work hard to prioritise their mobility, optimise their time and enable them to meet their commitments.

We offer them peace of mind and the certainty of quality assistance when they are on the road.

People are at the heart of what we do, and firmly anchored in our DNA.

We take care of your drivers and help you retain your talents. Because road professionals are everyday heroes and we need them more and more, we are committed to protecting them in emergency situations.

We co-create premium, made-to-measure services where excellence and innovation are at the service of customer satisfaction.

Julien Bourdonnec

Director, AXA Partners / Truck Assistance International

We combine expertise and value creation by developing customised solutions to protect your partners and enable them to maximise the uptime of their vehicles.
Helping them throughout Europe is what drives our teams every day, assisting them is our vocation.

80 %
80 %of calls handled
in less than 30 seconds *
50
50minutes
Average time for breakdown mechanic to reach vehicle *
0,4%
0,4%Complaints *

* Truck business 2022

Thoughtful man standing in front of his computer

Are you

An insurance broker distributing assistance products for professional vehicle fleets?
A manufacturer and distributor of HGV tyres looking for an assistance service?
A HGV manufacturer or equipment supplier looking to outsource your assistance solutions?
A national assistance company looking to draw on our expertise to extend your coverage internationally?
Involved in the road transport industry and keen to build a partnership?